Warranty Claim

Warranty at Fae Essentials

At Fae Essentials, you are always our focus, and we offer a minimum 2-year manufacturer's warranty on all our products from the date of receipt.

Warranty term
As a customer, you are entitled to the statutory warranty. This means that our products meet the reasonable expectations you may have as a consumer. On top of that, we offer a 2-year manufacturer's warranty for extra security and peace of mind.

When does the warranty expire?
The warranty does not apply to products damaged by your own actions or misuse. Nevertheless, we are happy to think with you! Contact us and we will be happy to help you find a suitable solution.

How do you extend your warranty?
For extra security, you can easily extend your warranty. Fill in our extended warranty form within 30 days of your purchase and receive up 2 extra years of warranty.

Do you have a problem with your product?
Our customer service is always there for you. Contact us via e-mail or phone and together we will find a solution. We aim to respond within 24 hours, so you can get back to enjoying your purchase quickly.

At Fae Essentials, we strive to make every experience with us as smooth as possible. Have any questions? Let us know!