Enjoy worry-free
2-year warranty on everything
You always come first. That's why all our products come with a minimum 2-year manufacturer's warranty from the date you receive your order.
Problem with your product?
Let us know below. We reply within 24 hours.
Claim warranty
How it works
1
Get in touchFill in the form or email contact@fae-essentials.com. Include your order number and what's wrong.2
A reply within 24 hoursOur customer care team reviews your request and gets back to you quickly.3
A solution togetherTogether we'll find a suitable solution, so you can get back to enjoying your purchase quickly.Statutory warranty + 2 extra years
You're always entitled to the statutory warranty: our products meet the reasonable expectations you may have as a consumer. On top of that, we offer a 2-year manufacturer's warranty for extra peace of mind.
When doesn't it apply?
The warranty doesn't cover damage caused by your own actions or misuse. Even then, we're happy to help. Just get in touch.
Extend your warranty
Fill in our extended warranty form within 30 days of purchase and get up to 2 extra years of warranty.
We'll sort it out